Record 077 · Care · 2014
50%14.77.R
care.coach
care.coach
“A tablet avatar staffed by trained humans who check in, coach, and escalate.”
care.coach's animal avatars are puppeteered by staff who do teach-back, companionship, and clinical protocols. It is human care with a cartoon face that people will talk to.
Hybrid human+avatar as a care-delivery pattern.
- Staffed avatar
- Protocolized check-ins
- Loneliness + clinical tasks
An avatar with a human behind it.
